How to Submit and Track a Kirksville Citizen Service Request

Kirksville's Citizen Service Request system is the City's general non-emergency problem-reporting tool.

The City describes it as a centralized place for complaints, service requests and information requests.

Examples include potholes, poor drainage and tall grass or weeds.

Do not use it for an emergency

A service request is not a replacement for 911.

Use 911 for an immediate police, fire or medical emergency.

For an urgent after-hours Public Works problem such as a major water-main break or flooding issue, use the City's current non-emergency dispatch number instead of assuming an online ticket will be seen immediately.

Step 1: Give the exact location

The current request form offers several ways to identify where the problem is:

• search a full street address;
• use the device's current location;
• drop a map pin;
• click the map;
• enter latitude and longitude.

For a pothole, ditch, sign or drainage problem, the location is often more important than your home address.

If the issue is at an intersection, identify the intersection clearly.

Step 2: Choose the issue type

The form asks you to search for or select a Type of Issue.

Pick the closest available category.

Do not force a problem into a category simply because you recognize the department name. The City routes requests internally.

Step 3: Write a useful description

Good comments answer practical questions such as:

• What is wrong?
• Exactly where is it?
• When did you notice it?
• Does it happen constantly or only during rain?
• Is traffic, water flow or access affected?

"Big hole" is technically a report.

"Deep pothole in the westbound lane immediately east of the intersection" is a report someone can act on.

Step 4: Add contact information if appropriate

The current form asks for contact information including name, email, phone and address.

It also presents notification options for email, text or phone where available.

The public form does not establish that every issue can be submitted anonymously or that every category uses identical notification behavior, so follow the form presented for the issue you select.

What happens after submission?

The form says the request is sent to the municipality for processing.

The Citizen Resource Center says requests are logged and forwarded to the appropriate department for action and resolution.

The City also says users can log in through the Resource Center to check service-request status.

The public pages do not promise one universal response time.

Make the ticket easy to route

A useful Citizen Service Request has three things:

correct location + useful issue category + concrete description

For drainage problems specifically, see How Kirksville’s Stormwater and Drainage System Works.

The form is not magic, but it beats making a City employee solve a geographical riddle before they can solve the actual problem.