How to Report a Pothole or Street Problem in Kirksville

Kirksville's Street Maintenance division handles pothole and roadway-maintenance work.

The fastest useful report is one the City can actually locate.

Use the Citizen Service Request system

The City explicitly directs residents with potholes and street-repair problems to its Citizen Service Request system.

The current form supports location information through:

• full address;
• intersection;
• map pin;
• coordinates.

Use the most precise option available.

Describe the problem, not just the road

Useful descriptions include:

• pothole;
• pavement failure;
• possible sinkhole;
• broken curb;
• damaged alley surface;
• active water appearing through pavement.

If water is actively flowing or the surface appears to be collapsing, mention that clearly because the problem may involve more than ordinary pavement repair.

Include landmarks when helpful

At an intersection or long block, explain where the defect is located.

Examples:

• northbound lane;
• beside a particular intersection;
• near a driveway;
• next to a storm drain.

Do not stop in unsafe traffic simply to obtain a perfect photograph.

Public Works is another contact path

The current City Public Works page lists 660-627-1291 for street failures and maintenance issues.

A phone call can be appropriate when the condition is developing quickly or difficult to describe online.

Do not assume repair timing

Submitting a request does not create a guaranteed repair date.

The City must inspect the condition and prioritize work based on severity, resources and other maintenance needs.

Separate public streets from private property

A pothole in a private parking lot or private road is not automatically a City street-maintenance issue.

Verify the location before reporting it as City infrastructure.

Drainage problems belong in their own lane

If the real issue is standing water, flooding or a blocked storm-drainage path, use the drainage-reporting route.

See How to Report Drainage and Flooding Problems in Kirksville.

The best report is short and precise:

what happened + exactly where it is + whether there is an immediate safety concern.