Internet or Computer Not Working After a Power Outage?

After power returns, start with the smallest safe check. Confirm the outlet works using an ordinary device you know is functioning. Check the switch on a power strip or surge protector. If a breaker repeatedly trips, equipment smells burnt, a plug is hot, or a cable is damaged, stop. That is an electrical or hardware safety issue, not a settings problem.

If the internet is down

Look at the modem and router separately if you have both. Note which indicator lights are on and whether either unit has power. Consult the labels or the maker's instructions for what the lights mean; colors are not universal. If your provider reports an outage at your address, local router changes are unlikely to solve it.

When the equipment appears intact, follow the provider's restart instructions. With separate units, the order can matter: allow the modem to establish its connection before expecting the router to provide internet. Give each device time to finish starting. Avoid repeated factory resets; a reset can erase working configuration and account details.

Connect one device near the router. If it joins Wi‑Fi but cannot load anything, the wireless link may be working while the upstream internet is not. If one device works and another fails, focus on the failing device. A wired test can help distinguish Wi‑Fi coverage from the service connection when the equipment and cable are available.

If the computer will not start

Remove unnecessary external devices and check the power adapter connection. For a laptop, watch for a charging indicator, but remember that indicator behavior varies by model. For a desktop, confirm the monitor has power too; a blank display does not prove the computer itself is off. If the machine truly has no power, follow the computer-will-not-turn-on guide before trying invasive steps. Listen for a fan or startup sounds and note whether any lights appear.

Do not open a power supply or repeatedly try a machine that shows signs of electrical damage. If it starts but the screen stays black, record the exact behavior for diagnosis rather than immediately reinstalling the operating system. Protect the data: if storage may be failing, additional restarts and repair attempts can increase risk.

Switchboard's computer maintenance service can evaluate a computer issue in Kirksville. For a home-network problem that depends on the whole setup, see when a house visit makes sense.

See also

• Internet dropping out repeatedly — if the connection returns but remains unstable.
• Computer runs but monitor stays blank — if the machine appears to power on.