Service tag · 4 matching pages
Review recovery email addresses, phone numbers, backup codes, trusted devices, and other provider-supported recovery methods on customer-owned accounts before a lost phone or forgotten password turns into an emergency.
Set up a legitimate password manager, secure the customer's master account and recovery path, configure supported autofill, migrate credentials carefully, and teach the customer how to use the vault independently.
Enable supported two-factor authentication on customer-owned accounts while protecting recovery options, backup codes, and phone-replacement paths so stronger login security does not create an avoidable future lockout.
Respond to a scam or fake virus warning by identifying exactly what happened after the click, then handling browser notifications, downloads, executed files, stolen credentials, remote access, or payment exposure in the correct order.