Computer Repair: What to Expect...

Computer repair is a delicate art. We approach it with the greatest respect and care. Here is the process that you can expect when we repair your computer or laptop.

1. Quote

First, you must agree on our pricing.

What to expect: * Hourly rate * Parts / shipping (to be determined in the next step)

2. Parts Research

We will quickly do the necessary research to find the compatible part for your computer.

• This is a highly important and sensitive step. In some cases, we may require time to check with suppliers and compare prices.
• We primarily source parts through eBay and Amazon.
• This research is included in our hourly rate.
• In some cases, we might have to open your device to identify the exact part if it is not obvious via make/model research.

3. Verification

We will provide a final quote based on the Hourly Rate + Parts & Shipping.

4. Part Arrival

Once we proceed, we must wait for the part to arrive. This typically takes a few days to a week. Switchboard Tech Services LLC has little control over shipping speeds, and while you may pay for expedited shipping, we generally do not encourage the extra expense.

5. The Repair

We will call you as soon as the part arrives. In many cases, we can complete the repair the same day it arrives. Repairs require a minimum of 1 hour of labor.

NOTE: We are very careful with laptop repairs. We do not rush this process. See our philosophy on Do No Harm.