Knowledge Access

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Internal community search that fails to surface existing answers | Dead Internet Theory

Dead Internet Theory: A community can contain the answer to a question and still fail to surface it when vocabulary, permissions, indexing, and relevance ranking get between the newcomer and the old discussion.

Conversation without permanent, independently addressable URLs | Dead Internet Theory

Dead Internet Theory: Online conversation can remain active while becoming difficult to cite, revisit, or share when messages live inside app-bound spaces rather than as durable public pages.