Direct Messages

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Small-business customer relationships moving from websites into direct messages | Dead Internet Theory

Dead Internet Theory: Small businesses can remain extremely active online while shifting customer service, sales, and repeat relationships from public websites into one-to-one messaging.

The loss of public troubleshooting answers when help is given by direct message | Dead Internet Theory

Dead Internet Theory: Direct-message support can solve a problem quickly for one person while preventing the answer from becoming reusable public knowledge for the next person with the same problem.